clearing PayPal Cache in mobile devices


Please follow these instructions to clear your mobile deice cache if you get the PayPal blank screen problem. This is an issue with PayPal as identified by them and not with ionCURVE website. If you are still having difficulty after following these instructions please report this directly to us at info@ioncurve.com for assistance or contact us through Facebook.

iOS 7 or earlier

  1. Click the "Home" button (round button on the bottom of your device) to go to your "Home" Screen.
  2. Tap the "Settings" button.
  3. Scroll down to "Safari".
  4. Tap on "Clear Cookies and Data". You will receive a warning message. Tap on "Clear Cookies and Data" to confirm.
  5. Tap on "Clear History". You will receive a warning message. Tap on "Clear History" to confirm.
  6. Click the "Home" button to go back to your "Home" Screen.
  7. Restart your device by turning it off and then on again.

iOS 8

  1. Click the "Home" button (round button on the bottom of your device) to go to your "Home" Screen.
  2. Tap the "Settings" button.
  3. Scroll down to "Safari".
  4. Tap on "Clear History and Website Data".  You will receive a warning message.  Tap on "Clear History and Data" to confirm.
  5. Click the "Home" button to go back to your "Home" Screen.
  6. Restart your device by turning it off and then on again.

Android

  1. Open your "Home" screen.
  2. Tap your web browser icon.
  3. Tap the "Menu" button (it will look like 3 horizontal bars next to the website address).
  4. Tap the "Settings" option.
  5. Your device will either take you to a menu of available settings OR it will have one of the three following options. Tap on the option you have:
    - Privacy & Security
    - Privacy
    - Security
  6. Tap on "Clear Cache".
  7. Tap "OK" to confirm.
  8. Tap "Clear all cookie data".
  9. Tap "OK" to confirm.  
  10. Click the "Home" button to go back to your "Home" Screen.
  11. Restart your device by turning it off and then on again.


ionCurve | customer service :info@ioncurve.com